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What is Integrated Care Management (ICM)?

ICM is a service available through the Medicaid Fee for Service (FFS) program to help facilitate the community-based service planning process. An assigned Case Manager works with individuals and their families, service providers and other agencies to integrate services from multiple providers and funding streams into an integrated plan of care.

The primary goal of community-based services is to provide the support services necessary for individuals with disabilities to live healthy and safe lives at home and be a part of their community. 

Role of the Case Manager

Case Managers work with individuals and their families to coordinate medical, social, educational, housing needs, transportation, vocational and other necessary services and supports into an integrated plan of care.  Responsibilities include:

Provider Qualifications


Populations served by the County Social Services ICM program include individuals who are eligible for the following:


For more information please contact:

Raina Kellogg, ICM Supervisor
(641) 257-6199

Carolyn Edgar, Case Manager
(641) 525-0035

This page was printed from the County Social Services on July 20, 2024. For the latest information, visit